Peppermill Resort Hotel Casino

01/13/2008 Posted by agciocca

I rarely write reviews for hotels, casinos, restaurants, etc. but after seeing some of the negative reviews for the Peppermill I felt the need to defend. I lived in Reno for 4 years and still travel their from the Bay Area for work and pleasure and must say that the Peppermill has consistantly been a great resort with very good payouts - I understand why some people may be bitter at losing (but that's why they call it gambling people) - but to imply you understand how the payout systems work is basically speaking without knowledge (I was contracted with the gaming control board in Nevada for years and can tell you it is an extremely complex process). I was there last weekend and have only had my expectations raised and can say that the Peppermill is the closest thing to Vegas in Reno and will even go far as to say in certain areas it exceeds Vegas. A recent remodel (which has included a great expansion in the casino floor, fabulous new rooms, a great new restaurant and beautiful new bars) has been accompanied by a noticeable increase and emphasis on service - everybody was absolutely helpful and pleasant and clearly went out of their way to meet customer needs. Having worked in the resort industry and gaming for years I can say this resort is fantastic (remember, you are in Reno so if you are expecting the St. Regis NY you will be let down) and that is after losing money just a few days ago - it is to be expected - but when you get the kind of comfort, quality, service and overall good experience the Peppermill provided me, it makes loosing a lot easier - I am sure I will be back in the next month or so.

Pros: Service, food, rooms, and bars are all great

Cons: a little far from downtown (if you consider that a con)

11/28/2007 Posted by len55

They use pretzel (twisted) logic and basically lie about their 99% payback on slots. Their slots have to double the average play (dollars in) of indian casinos before they pay anything (knowledge through experience of 10-15 years). A typical example is that $1,000.00 in a machine "may" get $200.00 of hits for more play. If you win anything, cash out fast. Their 99% payback is from Sunday drawings, which is like being struck by lightening of winning. You can't even get a free cup of coffee or water after dropping $1,000.00 or more. You have to have $20.00 in a machine for a $2.00 cup of coffee. Their waitresses are rude and don't provide decent service, cold coffee by the time they back to you. The great rooms don't make up for the bad service and how cheap this place really is in the casino.

Pros: rooms and food

Cons: slots and service

03/20/2007 Posted by nlshillings

This place gives dive casinos a good name! First of all, the blue neon lights that run rampant through the casino are enough to make you nauseous! The restaurants are terrible. The casino is sub par at best. My advice - skip it! The best thing about the peppermill was the free valet parking!

Pros: Free Valet Parking was lovely

Cons: Everything else.

01/01/2007 Posted by avb96

Where to start about how miserable this hotel is. First, they gave away our room with a confirmed late arrival, then the front desk staff wouldn't tell us where the room they placed us was at, we had to walk with our luggage through two buildings and a construction site to get to the room (bellmen are so rare it's a joke), then we were placed us in a room so small the fold away bed (dropped off by housekeeping, but never set up) wouldn't fit until we placed the furtniture in the hallway. They did move us after the first night, but only after considerable effort. In the second room we found a used "personal item" under the bed the first night and grapes in the couch on the second. We had not brought either item into the room. House keeping brought one sheet when we asked for linens to make up the fold away bed. The valet took 15 minutes or more to bring your car and almost as long to take your keys. Garbage and spills were all over the place and in several cases were still present several hours later or even the next morning in one case. The vast majority of the staff was difficult to find if you needed anything, the place has a dated decor (it screams skin flick with the heavy use of mirrors in the rooms, the color choices, and whirlpool tubs in the middle of some rooms), and the staff's standards in regards to customer service are low. Like other reviewers I will also say that the main floor is a mess of mirrors, exits, and neon that can make getting around confusing. On the positive side, maintenance did promptly come to repair the toilet. The food service staff were great and the pastery chef made two incredible cakes for a family event, but that's not enough to outweight the cons of staying here. This will be one of my last choices on my next trip to Reno.

Pros: Pastery Chef, Food Service and Bar Staff

Cons: Everything else

02/13/2006 Posted by hooter1

The only hotel in Reno that I know of to add a special daily $3.00 "energy surcharge" on to the bill at check-out. This was never disclosed when making the reservation, or upon checking in. There is no excuse for this, as this is not common practice in Reno where the electric and gas rates are among the most reasonable in the counrty. The outdoor pool is fabulous. Avoid The Annex where the rooms are creaky, dark, and dank. The other reviewer with the comments about all the mirrors and neon in the casino was correct; if you ever want a great migraine, just walk through the Peppermill casino.

Cons: energy surcharge

06/04/2005 Posted by ces90210

This place is a neon/mirror mess!! You can't find your way from one side to the other. It is a fun house filled with a 1000 mirrors and neon to distract you the rest of the way. The line for the players club was too long to even wait for. I like Reno, but not here.

05/04/2005 Posted by tweekerz

Whether you win a bid on 4 * hotel on Hotwire, or book with their telephone reservations for the later postcard offering, the Peppermill offer great value. The pool and tub are always ready. The upgraded rooms (business class), and spa suites, and corner rooms are truly unique. Self Parking is average. The well lit main lot has music pumped in, a true treat. The higher level rooms have a wonderful view of the mtns, or the city. The coffee shop is one of the last signature pieces. All of the California based Peppermill Coffee Shops have closed, and all we are left with is Reno, and Las Vegas. A great time!

Pros: Romanza Restaurant, Fireside Lounge, The Coffee Shop

Cons: same * rating as, the Reno Hilton And, Atlantis on hotwire

04/09/2005 Posted by dogmama

I have been staying at the Peppermill for many years after having stayed at many other hotels in Reno. The Peppermill has spacious, clean rooms and excellent restaurants. Their buffets are great too, especially the seafood one on Friday nights. The casino is roomy and has a huge choice of slots and games. Their "comps" are generous and the staff generally very helpful. Their pool and hot tub is open year round also. It deserves to be in the top 10 !!

Pros: Spacious rooms, excellent restaurants, good parking

Cons: Buffet crowded, car valet slow

10/13/2004 Posted by hellofriend

They have the worst video poker machines I have ever played. If you like the game, save your money. Don't play it at the Peppermill. The machines they have installed over the past year probably have about a 50% pay back, if that. I have played this game 24 yrs. I would never play there again.

Cons: , shuttle service

06/28/2004 Posted by stephie53

They runied my daughters honeymoon. The desk people were rude and unfriendly. They did not try to help solve the problem that they apparently created. They called them liers. The room was reserved and paid for as a gift for their honeymoon and they stated they could not accept payment that way over the phone when the reservations were made. NEVER go there!!!