Reno >Special Trade Contractors > Certified Pool & Spa
10300 S Virginia St, Reno, NV | Directions 89511-298839.437973 -119.768232
Delighted – I've used their services for about 10 years and have been completely satisfied. The 2 times I needed repairs they were prompt and very fair
Poor and sort of dishonest service – When service is requested, it is like asking for a favor (difficult to speak to Joe, the owner). When the bill comes the service time is padded and a tech trainee is sent along without being asked for and you are expected to pay his (inflated) rate and to pay extra for travel time (within the city) and very expensive chemicals are left for you to pay for even though you did not ask for them. NEVER AGAIN !
Can bad treatment be the norm? – I was disappointed in failure to understand that since the house had been sold, it needed to be made ready for the new owners.
Of course, we had had the Jacuzzi for ten years. We kept it ready for the three or four visits a week. Generally we got good service from it, replenishing the water as needed, tracking the chemistry and all. Then, when our house was on the market to be sold, one of the pumps blew ... in January!
Once the water froze it was weeks waiting for the tub to thaw. Certified Pool and Spa (CP&S) replaced both pumps and a gate valve. I had also wanted the repair of whatever was frequently causing a fluttering action when the second pump was run. There was a four in ten chance that the second, high pressure pump would run correctly; quietly.
After being held hostage for my credit card number before work would be performed, the service manager reported that the new valve didn't solve the problem because of the design of the tub. There is a 90 degree elbow that interferes with the operation. They corrected it in the next tubs. That's why this one was discontinued.
I came to find out that the valve replaced with the pumps is a "gate" valve not a one-way valve --- the one causing the trouble. To replace that valve, since the line it connects had been repaired when the gate valve was replaced, would cost $400. Of course, he didn't replace the one-way valve at the same time he replaced the gate valve.
I called CP&S's service manager again to determine if the fluttering valve was covered by the warranty covering the pumps/gate valve installation. He said he'd find out by visiting the tub. By phone, he notified me that it was not warrantied.
Today I received a bill from CP&S for $75; the trip to look to see if there was a warranty. I'll keep you posted how this develops.
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