Recommends

dawn p.

Joined 2 months ago

This shop is the best! Went there today for a few repairs on my truck, and could not believe the service I got. I have been to a few repair shops, but none as great as these guys were, the manager went out of his way to make sure my truck was done promptly,(being a single mom I can not be without my truck), and it was, at about half the price I was quoted from other shops. I could not believe how nice everyone was there, I am so happy with their service ,its my one and only shop from here on! THANKS EVERYONE AT NEVADA AUTO DIATICS!!!!

Recommends

drats

Joined 3 years ago

#1 PLACE TO GO!. I went to get a smog today at Nevada Auto Diagnostics today, got a smog within 15 min , everyone there was super polite, very friendly, and professional. Never had such great service at a shop. This will be the only shop I will go to from here on out. fantastic business in every aspect.

will s.

Joined 9 months ago

I know people that work for Nevada Auto Diagnostic. Bernie the manager is very fair with all his employee's. He tried to help out anyone he can in any way he can. He is a Manager that i have known for 3 yrs he's always willing to help me with my vehicle. As far as the work schedule goes i know that he tell's employee before he or she ever being work the schedule, then asks them do you have any issues with that. The former employee that complaining about the hours being worked i can garrentee that he agreed to terms before starting working for Nevada Auto Diagnostic. From what i have seen everyone there is happy. Personally I have seen them work on one of the biggest if not the biggest client in Reno/Sparks area Granite Construction, they are very happy with repairs on there vehicles.

Recommends

heather s.

Joined 9 months ago

burnie is a awsome manger is always willing help hes a very nice man he dose a awsome job

Recommends

Heather S.

Joined 9 months ago

burnie is a awsome manger lways willing to help and is very nice

Doesn't Recommend

Jade B.

Joined 1 year ago

Called up to schedule a diesel smog was told it was around 40 dollars +,where as sierra diesel injection on Mill St charges 35 bucks, not to mention the person who answered the phone said thanks for calling nevada.... I was confused, I didn't know if I had called the state or this high priced repair shop.

Recommends

Jscandy

Joined 2 years ago

What did you expect??. Mabeye I'm confused,

When I walk into a mechanic shop I dont usually expect my own personal pillow fluffer and a bottled water. Its a shop so I expect men, dirt, tools, and no nonsense additudes. I would be a little perturbed if I was the owner and I was having a coverstion with my employee while a customer was evesdropping. They have always been fair and reasonably priced to me. Then again I didnt expect anyone to escort me to the first class section of the shops waiting room.

Respectfully,

J. Santos

Doesn't Recommend

jeeper5545

Joined 2 years ago

Embarrassment of a shop.. I took my new truck in to get a smog check (used truck, but new to me) and it failed because of not having a catalytic converter. Its a diesel and seems to be common that guys that dont smog their trucks remove as many restrictions in the exhaust as possible, I know this, but didn't realize my new rig didnt have one. I obey the law and wanted to get it fixed and move on.

Well, the owner was completely rude and stated he should turn me in for a $2000 fine for removing the catalytic converter. It was pretty obvious the truck was new to me, but he didnt care. I asked for a quote to get the truck fixed....I recieved a piece of paper that included two line items: parts = $520 labor = $250

The total came out to $827 after taxes plus I would have to pay again for another smog check once the work was complete. I asked for something with a little more detail as this seemed pretty steep for just replacing a catalytic converter. The owner scoffed at me and said that was the best he could do until he had the truck in the air and was performing the work and he couldnt guarantee there wouldnt be any unforseen aditional costs since it had a custom exhaust system. So the estimate was pretty useless in my opinion.

Well, I am fairly mechanical so I decided to price out the parts myself. A quick tip to to summitracing, I bought a high flow 4" catalytic converter and exhaust clamps for $293. Within literally 24 minutes of getting home, I had a sawzall, cut my exhaust, and installed the new catalytic converter. It was WAY too easy. The next day took it to Sierra Diesel Injection and told them my story. They looked at my truck and said it looked good and then they performed my smog check. Passed with flying colors. So I asked them what it would have cost for them to fix the truck....$465. Thats almost half what Nevada Auto Diagnostics "quote" was.

What a joke of buisness. Poor customer service and looking to screw their customers with rediculus prices. There are a lot of good mechanics in Reno looking to earn your buisness. Take your vehicle somewhere else.

Doesn't Recommend

Sandman661

Joined 2 years ago

Reno's Rip-Off Garage. Stay as far away as possible! These guys will steal you blind if given half a chance! They pull vacuum hoses, replace working parts with old used parts, cut fan belts, and use every high pressure technique in the book. They are currently under investigation by the City of Reno and the Nevada Department of Motor Vehicles for ripping off customers to the tune of thousands of dollars. Do yourself a favor and take your car to a good garage. You'll be saved lots of money and a huge hassle.

Doesn't Recommend

g11fra

Joined 3 years ago

The worst service in Reno. I arrived and was never greeted just asked bluntly, "you here for a diesel smog", I said yes, he grabbed the registration card out of my hand and walked away. He told me to get my wife out of the car. I guess this was the owner because while my wife and i were sitting in the dirty waiting room he was talking to another employee about taking a fellow employee out back and beating him up.

The owner was rude the whole time and even told me not to move my registration card when i went to get it back from the front desk.

If you want the worst service in reno and the highest prices go to this place. terrible!!!