Reno >Shopping > Art Dogs & Grace
218 Vassar St, Reno, NV | Directions 8950239.512594 -119.804491
Neighborhoods: Ward 3
Only shop here if you want to pay more. Bad attitudes, and they charge for what other place give away for free!
Going back on their promise – Whowww, I really can't believe that a place can treat people this way and stay in business. We bought a $350.00 item two months ago and they said if we had ANY problems to come back and they would replace it. Bring it back clean, in the box and we will give you another. I believe this man's name was "Ted".
Well, we did and the owner's girlfriend, Mary couldn't have handled the situation any worse. First she said I had to leave it to be checked out, which I understood. Being such an expensive item I asked if she could just mark on my receipt that I was leaving it so she shoved it back at me and said I could send it back myself. I than asked again thinking she misunderstood me and she did the same thing. I left it without any proof.
The next day we called and asked what they found out and again Mary treated us like we were asking for something out of normal. We went in to find out in person and Mary RUDELY got the item and we took it back so we could send it back ourselves. The employees seemed to know this was Mary's M.O..
Its sad when a store sells you something giving you promises with a smile but once they have your money they seem to forget what they said to get it.
I really feel sorry for the owner having to go home with this Mary every night. She needs to go to the doctor and get some meds.
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