It's a convenient location for me. There are many other shops with more bikes to choose from to purchase. I used them for a repair shop. First time there they were a big help. Friendly in person, but kind of short on the phone. Next couple of times in there to straightened my wheels, but each time I got them home they were still not straight. I didn't ride on them so I know they didn't do the job correctly.
Leads me to believe their skill level at repairs is not quite up to par. Probably will avoid using in the future. I'm too busy and value my money too much to take the trouble to bring the bike over to a shop and still not get things fixed properly.
Superb all around bike shop..
I have purchased two bicycles from Great Basin and my friend has bought one to date. The service is outstanding and the advice you receive from the staff is always what is best for you. On a couple of occasions, Rich, the owner has recommended items less expensive than the ones I originally asked for because the less expensive item was more appropriate to my situation. I appreciate someone who puts my best interests above the opportunity to make a few extra bucks.