Jones-West Ford

Recommends

Tre L.

Joined 1 year ago

I had a great experience!. Buying a vehicle from a dealership has always been an unpleasant experience for me. In the past, salesmen have tried to sell me options I didn't want, attempted to steer me toward a larger model, or (probably because I'm an older woman) assumed I knew nothing about engines. I didn't have that experience at Jones West, which I can only attribute to the salesman I worked with, John Ritter.

I knew exactly what I wanted. John cut out the BS and got right to the point. He listened to me and gave me as much individual attention as I feel he would have given a customer looking at a more expensive vehicle. I hadn't planned on buying that day, but it seemed like fate that what I wanted was on the lot and John didn't screw around. I was quite pleased with the deal.

Ultimately, I credit John with making the transaction so smooth. I was in and out in 4 hours - most of which was filling out paperwork. I'm not sure I can recommend the dealership itself though, when I drove up the sales team came at me like sharks (which I had anticipated, based on my past experiences) and when I met with the financial guy, he was also an "Old School" style sales type (Stop with the extended warranty garbage!).

If you're looking for a Ford and know what you want, I highly recommend John Ritter. I love my new Ranger!

Doesn't Recommend

Elizabeth M.

Joined 1 year ago

The Absolute Worst Customer Service!. As long as I live in Reno, I will never buy another Ford - thanks to these "fine" folks!

Their service is terrible - from their phone staff to the quality of their work. My most recent conversation with their service writer consisted of, "We can't get to you for over a week; would you like the phone number to the Ford dealer in Carson City?"

It must be nice to be so busy that you can refer customers to the competition AND do it rudely!

Doesn't Recommend

Nhin V.

Joined 2 years ago

Manager goes BERSERK on customers!. I came home for the holidays from the Military Services and decided to go car shopping with my brother in law. Since my brother in law is a fan of the ford focus and told me to go check it out because it would be an affordable new car for me. At first we pull into the dealership and I was wondering why is there not a single customer in this area and this is why. We went there and the price for the 2012 ford focus Se was off the chart. It is almost $5000 over than the MSRP NOT including tax and fees. So i gave the manager what I believe is a reasonable price from my research online about the vehicle. I do not remember his name but the manager was an older Caucasian male with all grey hair. He kept on asking me what is it i am looking for in a monthly payment. I told him I don't care about the monthly payment because its going to work out when i get my final price for the car. He said, so you can afford the monthly payment for this car at $800 a month for a year or two? I said no, because its not going to be $800 a month, if it is then I would finance it through a different bank. He then keeps on asking me for my credit score when I have a Co-Signer who has an outstanding Credit score that the manager himself admit to have never seen that high of a score before after we showed it to him. So he keeps on asking for my credit score and I gave it to him and it was not tremendously horrible or horrible to the point where i can not afford to get a car on my own because other dealerships said I have good enough credit to finance it on my own. The manager then goes BERSERK literally and YELLED at my brother in-law and I in the dealership in front of everyone and TRYING to embarrass us and told us to get out. We were not being rude nor did we say anything insulting. We did what normal consumers do when they go to a car dealership: which is to bargain for the price. When we did that we got YELLED at and I mean literally YELLED at by the manager. So if you want to be embarrassed and want to be yelled at by a complete stranger in front of other people then by all means please do go to this dealership. For sure, I nor anyone I know will ever go to this dealership. I highly recommend that you do NOT go to this dealerhsip.

Doesn't Recommend

Night Rider

Joined 4 years ago

Drive to the Fallon Auto Mall. Went in looking at a new car. They wanted almost $3000 over the manufacturer's suggest retail price and tried to low ball me on my trade.

I went over to the Fallon Auto Mall. They said the price on the manufacturer's sticker was the price and gave me a good deal on my trade.

Net savings?

$3000 on the sale price.

$2000 more on the trade.

Total saved = $5000.

It was more than worth it driving from JW Ford over to Fallon.

IMO JW Ford is more interested in making a killing on each and every sale than to make a lot of money by selling a lot of cars. Save yourself money, go to Fallon...