Avoid This Dealer.
I want to emphasize that I will never consider Reno Mazda Kia as a dealer with whom I wish to do business. In June my wife and I spent the better part of 2 weeks trying to make a deal on a car at their lot for her business use. After several visits and several phone calls with their sales rep Brian and a sales manager, whose name escapes me right now, we agreed on a price on a Friday evening. I was out of town but told your sales manager I would be in on Sunday to pick up the car, a 2007 Kia Optima. He agreed to hold the car. On Sunday after calling and leaving a message for the sales manager that we would be in about noon to pick up the car with cash in hand, I showed up to take delivery. Imagine my surprise to find that they had sold the car to another party on Saturday. My wife was devastated, and the only explanation we received was that we should have canceled our out of town plans and returned to Reno to pick up the car on Friday. This after almost 2 weeks of negotiations on price. Had they met my price on Thursday instead of calling me back on Friday while on the road, we would have made the deal before leaving town. Finally, after being snubbed and ignored for 45 minutes while someone tried to find our now non existing car, I drove across the street to Allison Automotive and 20 minutes later purchased a Hyundai Sonata. As it turned out, this car was a much better deal with the V6, sunroof, and many more options than their 4 cylinder Optima. Needless to say, our buying experience there was also much more pleasant and I will recommend them to everyone I associate with.
My wife and I are recent transplants from California after selling a SERVICE business (emphasis on service) we owned and operated for 30 years.
This dealership was our first experience with a local Reno business, so it will forever remain in our minds. At every opportunity, we try to detail our experience with this dealership and that of their competitor. Guess who wins and who loses!