Excellent Service: Trust Randy, he's the best!.
I found Randy after making a few calls to the local contractors. His shop isn't fancy, but has an excellent selection, great prices, and more importantly impeccable service.
I'm actually not a full time resident, but operate a vacation rental, and need to have people I can trust. It's critical to my business to have people I can just trust to get things done without "adult supervision."
Randy is that man. I spoke to a few other fire place stores in the area, and Randy beat them on selection, service and cost. We did have a warranty issue on our stove (clearly not Randy's fault) but he immediately ordered the parts, worked around a renters schedule and had them installed in less than one week. Point being he did whatever he could to make it right as fast as possible. I wish I had more vendors like him.
Randy is often pretty busy and can't make it to the phone, but stop by his shop, you won't be disappointed.
Excellent Service. Excellent customer service and advice. Asked about our broken stove. Was honest about all options. Helped us for free...to see how it needed to be fixed and that it would be better to do something else than what we had planned. excellent customer service and help. will be going back there
Great Customer Service. Kudos to Randy.We bought a used pellet stove from him 3 years ago.When it broke down he fixed it at no charge.The next year we decided to buy a new stove.We went to Randy.He gave us full credit for the old stove towards the new one.We had a couple of problems with the new stove.One was a humming sound . I can't remember what the other was but both times I called Randy and he told me how to fix it over the phone.Last night our new stove quit working.I called him this morning and he came to Reno this afternoon and fixed it. At no charge to us.How often does that happen ?Thank you Woodstove Distrobutors
How To Buy a Pellet Stove by James Russell.
I have had fantastic service by Wood Stove Distributors. I have written a wonderfully helpful article on my Web site, "How To Buy A Pellet Stove" every consumer should read. You will gain an incredible education and avoid major problems. The pellet stove industry is full of thieves and outright rip off artists, so buyer beware. Compared to the nightmare dealings I have had with pellet stove dealers in this Reno and Carson City area of Nevada I had the best experience with Wood Stove Distributors in Incline Village. Our Website: JamesRussellPublishingcom
Don't buy a pellets stove without first reading this article. It will save you thousands of dollars and tons of grief.
I would suggest that you can do better elsewhere.. If you decided to use this company, be careful. We had a horrible experience with them. They did 2 fireplaces for us. They gave me a price over the phone we had discussed installation. When we got the units delivered it turns out the installer is a sub contractor and his installation was not included in the price. The overall price was then a little higher than our other bid. I made the mistake of not getting the bid in writing. We then had an issue with getting the sub contractor back after the units were installed and sheetrock was done to finish the job. After several calls to the owner, and the sub, I finally gave up and installed all of the trim myself.
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