Reno >Mc Cormack, Matthew, Md - Urology Nevada
Amazing Service. I am a single mother of two whose youngest child had a problem with his circumcision. When I called the office, with no referral, they promptly got my call to the doctors office who was on call that day. I had an appointment that worked with my schedule and they quickly mailed me new patient information. Once I got to the office the entire staff was very sweet and doted on my child. I cannot say enough nice things about this office, they made what could have been a very scary visit into something that was efficient and pleasant. I would highly recommend this office to anyone having urology problems.
Wonderful. I have had a wonderful experience with Dr. Freeman and his staff. I suffer from a genetic condition that causes kidney stones, I have had many stones since my diagnosis and am frequently in the hospital due to them, one trip to my local ER had me on my way to Reno for surgery to remove a rather large stone and the Dr. that treated me was Dr. Freeman. At the time I had California State insurance and was unable to pay the bills that incurred while under treatment. I am young and was afraid of going back to be seen by him even after I had much better insurance. Due to another large stone I couldn't avoid seeing him any longer and was terrifyed of how the office staff and the DR. would treat me. They were so nice and understanding and at one time he put off an entire bill so that I could see him again. I don't expect that is a common happening otherwise the Dr. would not be making any money. Now that my situation has gotten better I have been able to pay them back and still recieve a curteous care and good attitude from him and his staff.
WORST EXPERIENCE EVER - STAFF DOES NOT CARE AT ALL!!!!! THEY LIE AND THEY ARE LAZY!!!. We visited Dr. Freeman's office. After struggling with an undiagnosed condition for over 2 years, his office scheduled us knowing that the doctor would see us and then take off for 3 weeks the very next day. They saw us, ordered more tests and said see you in 23 days! Oh, and yes, they took our 300$ to be treated by them, but there was no treatment. We called to be scheduled with a different doctor in the practice who could treat us, and the first day, the girl on the phone lied to us and said she'd definitely get the doctor in touch with us before he left. Then she went on vacation the next day for 3 weeks. The second day, the girl on the phone told us to be patient and that the Dr would get to it after 4 pm ....but what she really meant was that they close at 4 pm and she won't have to deal with it for 3 weeks. Lies: 1. They *promised to obtain the bloodwork from our previous doctor BEFORE the INITIAL $300 appointment - they didn't do that 2. I'll make sure the DR. gets in touch with you today ---instead the girl took off for vacation 3. Be patient and He will DEFINITELY address this after 4 pm (day 2) ----another lie---they closed and no one was there after 4pm 4. Dr leaves for vacation tomorrow ---actually he was leaving in 3 days, but was in surgery for 2 days 5. Sure, Dr Freeman can treat you----No, this really meant...give us your money and we'll treat you in 30 days (1 week waiting for the appointment and 3 weeks of his vacation) So, we didn't get treatment, got lied to, and if we had known he couldn't have treated us quickly or even over 2 weeks, we WOULD HAVE GONE SOMEWHERE ELSE TO AN HONEST DR. Now we're out money, and still SUFFERING And they don't care at all. The girls behind the counter don't even care about their own hygiene let alone someone else's health. My husband can't even work right now he's so sick, and they are just lazy LIARS!
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