Reno >Pet Boarding & Sitting >
Kennels >Pet Play House Inc
2401 E 4th St, Reno, NV | Directions 8951239.534616 -119.785187
Mon-Fri 6:30am-6pm ; Sat 7:30am-5:30pm ; Sun 7:30am-5:30pm ; Open 7 Days
Neighborhoods: Ward 3
We love this place too! After reading Leslie’s comment I just have to say that I have been late to pick up my dog more than once. I felt terrible, and they were very nice to me about it. They told me it was no big deal and not to worry, they also said they wouldn’t accept the extra money that I was offering them since I was late. I find it really hard to believe that ANYONE would say “we don’t want your kind of business” to a customer. Especially the owners of this place, or the staff. They have been nothing but pleasant to me even when I have been late. Also since she writes that this supposedly happened to her “friends” I don’t believe it for a second. Sounds like she’s a grouchy old lady with something against these nice people
Wouldn't Take My "Kids" Anywhere Else! – My three dogs just LOVE Pet Play House. The staff is kind and loving, the facility is always clean and neat. Everyone treats my pets like their own.
Absolute Rude & Nasty people – I have a friend who has been going here for quite awhile. One time, they were late due to unforeseen & unavoidable circumstances. The rude woman (I guess she's the owner) informed them: We don't want 'your kind of business'. I would never take my dog to a place that treats people like this. The 'act' nice & caring to your face while they want your money, but one mistake and look out! Their true personalities come out then. I will make sure anyone I know with a dog knows NOT to use this place, unless of course they want to be treated like a second class person and have people be rude & nasty. (I wanted to rate no stars but that's not an option)
Unfortunate Experience – My pup and I have never been treated worse in our lives!
After reading the reviews, I thought I had found heaven, but in fact, just the opposite. My pup had a couple daycare sessions here and every time I found the staff to be so un-caring. I would ask questions on how he did, if he ate, etc, and they would respond with a generic, 'I think so', not knowing or caring a bit - unlike what they advertise.
My worst experience though is with whomever answers the phone. We ran into a family emergency and had to cancel our holiday plans (not just with boarding but the entire vacation for 13 people due to a terminal illness). We were outside of the *10 day window* and in the midst of a family tragedy, and yet the woman was so rude and curt with me, even after I explained our situation. I can't even detail how awful of customer service I received - threatening me, and putting 'notes in my file'. Talk about a bad day getting worse - and by someone who I'm supposed to trust my pup with.
They may have individual 'condos' for your pets, but I will never, ever bring my pet or allow any friend of mine to bring their pet here. I would rather have loving, caring people taking care of my beloved pet, than anyone from Pet Play House.
Fun, fun, fun! – The Pet Play House has a big new building down on E. Fourth St. Looks like tons of fun for dogs. Tons of fun for my kid too who thinks that each time we go there it is a trip to the zoo or something LOL! Our dog seems to know what she's doing when she gets there because she tries to push open the swinging doors that go back to the play rooms. She thinks she's just allowed to "let herself right in." Neat-o unique business, what a great idea! Must be such an awesome job to get to play with so many different dogs every day. Our one dog is ENOUGH for us though!
Fantastic Business – The Pet Play House is wonderful. I take my cavalier king charles spaniel to them. It was so hard for me to leave him that very first time. I never let him out of my sight. After my first visit to the new location I knew it was the right place for him. I request that he be kept with the small sized dogs, because I don't want him to be trampled by the big dogs. The small dog day care has a yard where he can go to the bathroom and run around with his friends. He can also rest on dog beds and doggy lawn chairs. It is just so precious! It is perfect for my baby boy. Socializing him with other dogs has been a very rewaring experience. The men and women give excellent care to him and all of the other dogs.
Best for boarding in Reno – I have taken my dogs here for many years for boarding.... at their old place and now at their new place. Their new place is much larger! I like how at the new place the dogs can still go indoors or outdoors through dog doors, and how they still have staff there all day and night to watch the dogs the whole time. I board my two dogs there in the group boarding program, so I have not tried their private condo boarding, but I took a tour of everything when they first opened and the condos look really cool! My dogs like the group style boarding that they offer, so thats what we always do. Its affordable, even though it looks high-end. Last i checked (which was several years ago when I was looking around for a place) they charge either less or about the same as other places in reno.... but new places have opened since then, so check out prices. Basically, very trustworthy facility and staff..... never had any problems and I feel like my dogs are in good hands.
I've seen 'em all...this is the best! – The best--safest (no pit bulls!) cleanest place to take your dog. Very knowledgeable friendly staff. They know everything about dog behavior...they don't do anything beyond basic obedience dog training though(?) Maybe because that would encourage bad dogs to come(?) You know dogs with issues you don't want to subject your good dogs to(?) I guess that's a good idea!
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